About

Synergy Insurance Broking Services Private Limited (hereinafter referred to as “We”, “Us”, “Our”, or “Synergy”) operates the website [www.synergy-insurance.com] (“Website”) to provide consumers with choice and a convenient way to explore insurance products from multiple insurance companies. Synergy is a licensed Insurance Broking Company holding a Direct Broker license from the Indian insurance regulator – Insurance Regulatory and Development Authority of India (IRDAI) with | CIN: U74140MH2001PTC131966, Registration Number: DB 210, valid till 28th August 2027.

This is an electronic record generated by a computer system in compliance with the Information Technology Act, 2000 (as amended from time to time), and does not require any physical or digital signatures.

Please read the Terms and Conditions carefully before registering, accessing, or using our website. By using the Website, you agree and acknowledge that you have read, understood, and accepted the terms set forth below.

1. Services

Our participating insurance providers supply some of the information available on the Website and therefore there may be not up-to-date/inaccuracies in the Website Information over which Synergy has limited control. Synergy does not warrant or guarantee the fitness, timeliness, accuracy or completeness of the Information.

To the maximum extent permitted by law, Synergy has no liability in relation to or arising out of the Website and its recommendations. You are responsible for the final choice of your product and you should take time to read through all information supplied before proceeding. If you are in any doubt regarding a product or its terms you should seek further advice from Synergy or the relevant participating provider before choosing your product.

Synergy may pass on your personal information to the relevant participating provider if you apply to purchase a product through our website, however, Synergy does not guarantee when or if you will actually acquire the product that you have chosen. Synergy does not accept any liability arising out of circumstances where there is delay in you acquiring the product you have chosen.

Please note that Synergy is only collecting or assisting in collecting the premium deposit on behalf of the insurer you have chosen to buy the policy. The acceptance of the deposit as premium and final issuance of the policy is subject to the underwriting norms and discretion of the Insurer whose policy you have chosen to buy on which Synergy has no control. Synergy will ensure that the amount is refunded by the insurer in case there is no ultimate issuance of policy.

By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

We reserve the right to change this User Agreement from time to time without prior notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Though Synergy is always pro-active to provide its customers claims and/or policy servicing related services with the help of relevant insurance company(ies), however, Synergy shall not be responsible for any lack or deficiency of services in any manner whatsoever.

Synergy acts only as a Direct Broker under IRDAI regulations and does not solicit or recommend insurance products beyond the scope permitted under the applicable regulatory framework.

Synergy is not authorized to approve or reject insurance claims under an insurance policy on behalf of the insurance company in any manner whatsoever.

2. Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:

• In order to access our resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the resources. You agree that any information you provide will always be accurate, correct, and up to date.
• You are responsible for maintaining the confidentiality of any login/s information associated with any account you use to access our resources. Accordingly, you are responsible for all activities that occur under your account/s.
• Accessing (or attempting to access) any of our resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
• Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
• Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
• You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
• We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not monitor the content posted by users, which means that if you choose to use these tools to submit any type of content to our Website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as available on Website, you agree that you will not upload, post, share, or otherwise distribute any content that:
  • Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
  • Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
  • Contains any type of unauthorized or unsolicited advertising;
  • Impersonates any person or entity, including any employees or representatives of Synergy.

We have the right at our sole discretion to remove any content that we feel, in our judgment, does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

• We do not assume any liability for any content posted by you or any other third-party users of our Website. However, any content posted by you using any open communication tools on our Website, provided that it doesn’t violate or infringe on any third party copyrights or trademarks, becomes the property of Synergy, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.
• You agree to indemnify and hold harmless Synergy Insurance Broking Services Private Limited, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

3. Privacy

Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. For data handling rights and obligations under applicable law, including the Digital Personal Data Protection Act, 2023, please refer to our Privacy Policy. By submitting any form or providing your information on the Website, you expressly consent to the collection and processing of your personal data for the stated purposes, in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023,

4. Limitation of Warranties

By using our Website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

• The use of our resources will meet your needs or requirements.
• The use of our resources will be uninterrupted, timely, secure or free from errors.
• The information obtained by using our Resources will be accurate or reliable, and
• Any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

• Any content downloaded or otherwise obtained through the use of our resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices or for any loss of data that may result from the download of such content.
• No information or advice, whether expressed, implied, oral or written, obtained by you from Synergy Insurance Broking Services Private Limited or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement

5. Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Synergy will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

6. Copyrights/Trademarks

All content and materials available on the Website including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Synergy and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Synergy.

7. Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

8. Governing Law

This Website is controlled by Synergy Insurance Broking Services Private Limited from our offices located in the state of Maharashtra, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Maharashtra, by accessing our website, you agree that the statutes and laws of Maharashtra, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this Website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the Courts of competent jurisdiction located in Mumbai, Maharashtra, India. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts

9. Guarantee

Unless otherwise expressed, Synergy expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

10. Nominee Assistance Program

• Synergy has merely partnered with various third-party experts in order to facilitate extended services to the users purchasing Term Insurance. The services provided by the third party(s) are provided by them in their capacity as independent service provider(s). Synergy does not provide the services in any capacity whatsoever. Synergy does not endorse the services of the listed partners. Synergy shall not be liable for any payment obligation in relation to the services provided under the Nominee Assistance program.
• Synergy shall not be liable for any act(s)/omission(s) of the partners and/or any defect/deficiency in provision of the listed services including their refusal to provide the services. Any third-party facility/offer(s)/service(s)/product(s) (“offer”) shall be subject to the terms and conditions of such third party which shall be applicable to the user. Synergy does not endorse, make any representation and shall have no liability or obligation whatsoever in relation to such third-party offer.
• All such third-party offers shall be availed by the user at their own risk and responsibility. Synergy shall not be liable for any payment obligation in relation to such third-party offer, which shall be the user’s responsibility.
• Synergy is only an insurance broker and can assist with any insurance claims only to the extent of liaising with the insurance company. Any insurance claim shall be processed by the insurance company subject to their terms and conditions and the insurance policy.
• Synergy reserves the sole right to modify, amend, change, refuse or revoke their respective services, any offers including third-party offers herein at any time without assigning any reason and without any liability and notice.
• These terms and conditions for the Nominee Assistance Program are in addition to all other terms and conditions provided hereunder including the FAQs, and all these terms and conditions and FAQs are legally binding on the user. Synergy reserves the sole right to modify, amend, change or revoke these terms and conditions including the FAQs without any notice at any time and all such terms and conditions and FAQs as amended from time to time shall be legally binding on the user.

Any disputes arising pursuant to these terms and conditions are subject to the exclusive Courts of competent jurisdiction located in Mumbai, Maharashtra, India.

11. National Do Not Call (NDNC):

You are authorising Synergy to override the Do Not Call (DND) settings to reach out to you over calls, SMS, emails and any other mode of communication. This authorization will override your registry under NDNC. This consent shall be collected and retained in compliance with the Digital Personal Data Protection Act, 2023 and applicable TRAI regulations.

12.  Force Majeure

Any Force Majeure Event shall mean any event that is beyond the reasonable control of Synergy and shall include but not be limited to war, riots, fire, flood, acts of God, explosion, strikes, lockouts, slowdowns, pandemic, computer hacking, unauthorized access to computer data and storage devices, computer crashes, acts of state, governmental, legal or regulatory actions prohibiting or impeding Synergy from performing its respective obligations under the contract.

13. Modification of Terms

Synergy Insurance Broking Services Private Limited reserves the right to revise, update, or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Website after any such modifications shall constitute your consent to such changes.

14. Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

Synergy Insurance Broking Services Private Limited
Office No. 701, 7th Floor, Samarpan Complex,
New Link Road, Chakala, Andheri (East),
Mumbai – 400099, Maharashtra, India
Email: info@synergy-insurance.com

This Terms and Conditions will be reviewed by the Board of Directors of the Company as and when required.